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How can we help you?


I just placed an order – how do I create my account?

My account has been activated and I have received the Vimcar hardware – what now?

Where do I find the dongle ID?

What should I keep in mind when creating a pool vehicle?

Can the GEO-functions be used with a company car?

The route tracker isn’t being displayed. What could the problem be?

How do I export the route tracker information?

Can I view speeds in the Route History feature?

What does the Geofencing function do?

How do I change my email address or password?

How does data from my Vimcar device reach my smartphone app or the web version?

I have more questions. How can I reach Vimcar Support?

My car's alarm system triggers the Vimcar dongle. What can I do to stop this?

Could the Vimcar dongle be the reason my car's alarm system has been triggered?

How is the appropriate configuration installed?

Is my vehicle suitable to use with the Vimcar dongle?

Will my car’s warranty be invalidated if I use the Vimcar dongle?

Can I use the Vimcar dongle in my electric vehicle?

Can Vimcar’s fleet tracking lower my insurance premium?

Our customer service team is looking
forward to hearing from you.


Vimcar Fleet
Customer Service

We would be happy to discuss your needs in detail and answer any of your questions.